Refund and Delivery Policy

Local Legacy Vault is a downloadable desktop software product that runs locally on your device. Please review the product details, plan limits, and system requirements before purchasing.

Delivery of Digital Products

After successful payment:

• Immediate Access: The app activates automatically when you return from checkout.
• Email Confirmation: A confirmation email with download links is sent to the email address used at checkout.
• Download Links: The confirmation email includes download links for available desktop versions of the software.
• Already Installed? Visit our website and click “I already purchased” to sync your license. No codes are required.

If you do not receive your confirmation email within 15 minutes, check your spam or junk folder. If you still cannot find it, contact support@locallegacyvault.com.

Refund Policy

All sales are final after activation.

Local Legacy Vault is a local-first desktop app. Once the software has been activated on your device, access cannot be remotely removed because the app does not rely on cloud access to function.

Refunds may be considered only in limited cases, including:

• You purchased by mistake and have not activated the software.
• You were charged more than once for the same purchase.
• You are unable to access the installer due to a verified delivery or payment issue.
• A technical issue prevents activation and we are unable to resolve it.

Refunds are not provided for:

• Change of mind after activation.
• Not using the product after purchase.
• Purchasing the wrong plan after activation.
• Deciding you no longer need the app.
• Local device issues unrelated to the software.
• Loss of access caused by deleting files, wiping your computer, losing your recovery information, or failing to back up your vault.

How to Request a Refund

Email support@locallegacyvault.com.

Include:

• Your order number, if available.
• The email address used for purchase.
• A brief description of the issue.

Approved refunds are typically processed within 5–7 business days and credited to the original payment method.

If Your License Was Refunded

If a refund is issued, the related license will no longer be active.

You may see this message:

Your license reference appears in Settings inside the app. Contact support@locallegacyvault.com with that reference.

License Types

Personal — $79
Valid for one computer.

Dual Device — $129
Valid for two computers in the same household.

Both plans are one-time purchases and include access to the desktop app for the life of the product.

What “Lifetime” Means

A lifetime license means:

• You pay once.
• There are no monthly subscription fees.
• You may continue using the version of the software available to you.
• The license remains valid as long as the product is supported and available.

Local Data and Privacy

Local Legacy Vault stores your information locally on your own device.

We do not have access to your vault, your vault password, your Vault Recovery File, or your private records.

Because your data is stored locally, you are responsible for keeping your vault password, recovery information, and backups safe.

Technical Issues

If you experience a technical issue:

• Review the FAQs.
• Contact support@locallegacyvault.com.
• Include the email used for purchase and a description of the issue.

We will make reasonable efforts to help resolve activation, installation, or access issues.

Payment Security

Payments are processed securely through Stripe. We do not store your credit card information on our servers.

Contact Us

For questions about this Refund and Delivery Policy, contact:

support@locallegacyvault.com

We typically respond within 24 hours during business days.